About Us | Nail Artist & Reiki Masters at Lil Luxury Nails

To secure your scheduled nail services at Lil Luxury Nails, a non-refundable appointment deposit of $20 is required at the time of booking. This deposit will be applied towards the total cost of the service you have booked.

The $20 deposit is mandatory for all nail services and are non-refundable, regardless of any changes or cancellations made to the appointment. Deposits MUST be made at time of booking.

**For client’s 50+, please contact the salon directly for assistance.**

In the event of cancellation or rescheduling, the $20 deposit will not be refunded & is considered forfeit. Lil Luxury Nails understands unforeseen circumstances may arise; however, the deposit remains non-refundable.

Please call, text, or email us at least 24 hours prior to your appointment to cancel at 858-398-1093 or email us at lilluxurynails@gmail.com. 

Rescheduling is always welcomed but will require a new $20 deposit. We are VERY understanding, please contact us directly with any concerns.

REPAIRS:

Nail fixes can be made free of charge if scheduled within 3 days of the original work. If you need to schedule more than 3 days out, a new appointment and deposit is required.

In the event you are late to your appointment, a 10 minute grace period will be given after which a $10 late fee will apply. 

At 15 minutes late, with no contact from the client, your appointment will be canceled, your deposit will be forfeit and our 25% cancellation fee will apply. Please review our cancellation policy for additional information.

Nail fixes can be made free of charge if scheduled within 3 days of the original work.

If you need to schedule more than 3 days out, a new appointment and deposit is required.

Creating a safe, respectful, and empowering space for all.

We have a zero-tolerance policy for harassment or bullying in any form.

Everyone who enters our salon—clients, staff, and visitors—is expected to treat others with kindness, dignity, and respect.

What We Do Not Tolerate:

• Verbal or Physical Harassment
• Aggressive tone, yelling, or threats
• Discriminatory remarks (based on race, gender, sexuality, appearance, disability, etc.)
• Intimidation or physical aggression
• Bullying Behavior
• Repeated rude, demeaning, or unwelcome comments
• Spreading rumors or malicious gossip
• Intentional exclusion or undermining of others
• Digital & Online Harassment
• Harassing or threatening messages via text, email, or social media including reviews
• Posting false or harmful content about the salon, staff, or clients
• Tagging, DMing, or commenting inappropriately on personal or business pages
• Sharing private information without consent

Reporting & Action

If you experience or witness harassment or bullying, please report it to salon management immediately. All reports will be taken seriously and handled confidentially.

Depending on the situation, actions may include:

• A formal warning
• Refusal of service
• Being banned from the salon
• Legal action for serious offenses

Our Space is Sacred

Lil Luxury Nails is more than a salon—it's a space of beauty, peace, and healing. We are committed to maintaining a safe, drama-free, and supportive environment for all.

At Lil Luxury Nails, we are committed to providing high-quality nail services and ensuring client satisfaction. By booking an appointment, you agree to the following policy regarding refunds and refusal to pay:

No Refunds: All sales are final. We do not offer refunds on any services or products. If you are unsatisfied with a service, please notify us at the time of your appointment so we can address your concerns immediately. We will do our best to make reasonable adjustments during the same appointment session.

Refusal to Pay: Refusing to pay for completed services is considered theft of service and will be treated seriously. In such cases, we reserve the right to contact law enforcement and pursue legal action if necessary.

Service Guarantee: While we do not offer refunds, we do stand behind the quality of our work. If you experience issues within 3 days of your appointment, please contact us to discuss a one-time complimentary fix at the discretion of the nail technician.

Cancellations & Missed Appointments: Please refer to our separate cancellation and no-show policy for more details.

Thank you for understanding and respecting our time, skill, and artistry.

Lil Luxury Nails Management

Lil Luxury Nails reserves the right to make exceptions to this policy on a case-by-case basis.

Exceptions will be granted at the discretion of Lil Luxury Nails management. We reserve the right to decline bookings for repeated cancellations.

FOR SENIORS 50 and over only: Please contact us directly at 858-398-1093 to book for special exceptions.

By booking an appointment with Lil Luxury Nails, you acknowledge and agree to abide by the terms of all listed policies.

Thank you for your understanding and cooperation. We look forward to providing you with exceptional nail services.

Lil Luxury Nails Management

All major credit & debit cards as well as cash or Venmo. A 2.9% processing fee is applicable on all card transactions.

Deposit is required at time of booking for nail services, please review our deposit policy.

Payment for service in full is required at time of service. Your deposit will be applied to your service.

NO REFUNDS WILL BE ISSUED ON NAIL OR HEALING SERVICES

© 2025 Lil Luxury Nails. All rights reserved.

The brand name “Lil Luxury Nails” and all associated content, logos, photos, and materials are the intellectual property of Bonnie Harding and are protected under copyright law. No part of this brand may be reproduced, distributed, or used without written permission.